FAQ — Troy Street Warehouse

Question 1

How much does pallet storage cost?

Accepted Answer

Our rates are volume-based: 750–1,000 pallets at $10/month, 250–749 pallets at $12/month, 50–249 pallets at $14/month, and 1–49 pallets at $16/month per pallet.

Question 2

Are there any hidden fees?

Accepted Answer

No. The rate you see is the rate you pay. There are no setup fees, handling fees, or surprise charges.

Question 3

How is billing handled?

Accepted Answer

Billing is monthly. Call or text Mark at (812) 416-1508 or email in_builder@yahoo.com to discuss billing arrangements when you get started.

Question 4

Do you offer discounts for long-term storage?

Accepted Answer

Our volume-based pricing already rewards larger quantities. For custom arrangements on very large or long-term storage needs, reach out and we'll work something out.

Question 5

How do I drop off my pallets?

Accepted Answer

Simply contact us to arrange a drop-off time, then bring your pallets to 1815 Troy Street, New Albany, IN. We'll handle intake from there.

Question 6

Do I need an appointment to drop off?

Accepted Answer

Yes, we ask that you contact us ahead of time to schedule your drop-off. This ensures we're ready to receive your pallets efficiently.

Question 7

Can I access my pallets after drop-off?

Accepted Answer

Yes. Contact us to arrange access to your stored pallets. We'll coordinate a time that works for both parties.

Question 8

What are your hours?

Accepted Answer

Call or text Mark at (812) 416-1508 to discuss hours and scheduling. We work to accommodate business needs.

Question 9

Where is the facility located?

Accepted Answer

We're located at 1815 Troy Street, New Albany, Indiana — just minutes from Louisville, KY and the greater metro area.

Question 10

Is the facility secure?

Accepted Answer

Yes. Your pallets are stored in a secure indoor facility, protected from the elements and unauthorized access.

Question 11

What types of pallets do you accept?

Accepted Answer

We accept standard wooden pallets. Contact us at (812) 416-1508 if you have questions about specific pallet types or sizes.

Question 12

Is there a minimum storage period?

Accepted Answer

No long-term contract is required. We offer month-to-month storage so you can scale up or down as your needs change.

Frequently Asked Questions

Pricing & Billing

Drop-Off & Access

Facility & Storage

Still have questions?